How We Do It

Our goal is to provide a world-class customer experience from start to finish. The only way we can do this is to have quality employees at every part of the process, and rely on them to communicate with each other and with the customer. We believe that we have the best team in the industry, and we couldn’t be more proud!

How Do We Maintain the Quality

SALES

Troy Beard is available to meet with current and new customers to make sure needs are defined and expectations are met. While many companies can give estimates, Troy works diligently to make sure there are no surprises along the way. He serves as liaison with estimating, dispatch, billing and receivables to make sure the customer has a quality experience from beginning to end. Paula Schrecengost, with years of experience, is the glue that keeps the sales team together. Paula provides estimates and oversees billing so we can make sure customers are well-informed throughout the entire process.

DISPATCH

Dispatchers Nancy Umbenhauer and Dylan Summers, along with support staff Sean, Annie, and Deb, work together to make sure customer expectations set by the sales team are not only met, but exceeded. The team dispatches our 70 company drivers on a daily basis and works with nearly 50 outside companies to help cover customer demand during peak delivery times. Since roughly 75% of our deliveries require permits and/or escorts, the dispatch team never has a dull day. Jill Lynch serves as our night-time dispatch liaison so that we can best react to anything that changes overnight.

BACK OFFICE

Our in-house accountant, David Leaman, leads our team of valuable support staff who do payroll, accounts receivable and accounts payable. David's expertise with numbers, spreadsheets and reports fills an important role within our organization.

HUMAN RESOURCES & INSURANCE

Stacey Reddig, with the company since 1987, is a resource not only for our own employees, but is often called by outside companies who are trying to navigate through myriad regulations in the industry. Stacey’s experience and organization skills often have her leading up special committees such as work-place safety.

SHIPPING LIAISON

Shawn Rutt has spent more than 3 decades ensuring that no load leaves our customers in an unsafe manner. This is a daunting task with over 100 customers, 70 company drivers and various outside companies hauling for us. Shawn is recognized as an industry expert in the securement of precast concrete and his hands on approach translates to all who haul for us.

SAFETY AND DRIVER HIRING

Safety is a very important priority at Summers Trucking. We have an in-house Director of Safety, who oversees all driver safety and training programs and is responsible for driver hiring.

EQUIPMENT MAINTENANCE

Tim Fals oversees our equipment. He has been in the industry over 40 years. He manages shop employees who staff our operations 24 hours a day to make sure the equipment is available to match the ever-changing needs of our customer base. He also works closely with Nate Marino to make sure our parts inventory is kept at a minimum, while not impacting our ability to fix equipment.

BUILDING AND GROUNDS

Stacey Reddig and Sean Coldren manage our building and grounds. They oversee a group of full and part-time employees and serve as our liaison for any outside companies doing maintenance work on our properties.

DRIVERS

No matter what we say we will do, or how we plan the delivery, it if wasn’t for our drivers, we wouldn’t be in business. Take a look at the customer comments on this website to see what they are saying about our drivers. We may talk the talk in our sales office, but it is the driver who makes it all happen! We are blessed with a group of professional individuals who sell our service like nobody else can.

MECHANICS

If our trucks don’t run, we don’t deliver. If they aren’t safe, we risk our employees, our customer and the public at large. Our staff of mechanics service equipment, rebuild tractors and trailers, change tires and even engines! If a driver needs help, our mechanics are ready to serve.

CUSTODIAL STAFF

We pride ourselves in keeping our facilities clean and safe. If our work environment wasn’t this way, it would carry over into our hauling. Thanks to our custodial staff, we have a fresh start each and every day, and we pass this along to our customers.